A customer recently purchased a very inexpensive guitar off a major internet bidding site and we had to break the news to her that the guitar, which came into the repair shop for the fitting of a new string, had a bad warp in the neck making it totally unplayable, and was not fitted with a truss rod, so it could no be adjusted. In short this guitar was not worth fixing.
It’s a good rule if you do purchase on the Internet, (and there are some very good sites) to buy from a provider who has good security and a retail store to backup any claims. They like us have invested many dollars in providing consumers with high quality sites, good after sales service, and reliable well known products.
Speaking from our own experience we have many satisfied customers throughout the world.
As to our customers problem, she should have some come back from the on line company she purchased with, if action is taken quickly.